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    Description

    Frequently Asked Questions

    Payments

    We have multiple convenient, and secure payment methods.
    1. PayFast: You can pay online using your credit/debit card. Or you can use PayFast’s instant EFT, Snap Scan or any of their available options, you will be redirected on checkout to process your payment within their app (It is all integrated within our checkout process).
    2. Payflex: Shop now, Pay later with Payflex’s 6-week payment plan. Pay in 4 equal instalments at 0% interest! (Subject to credit check and availability based on Payflex systems.)
    3. If you select to Pick up your order from a store, you can pay for your order upon collection with cash or card payment.

    Bank: Standard Bank     

    Name: Cannatrade Africa

    Acc No: 001895362

    Branch Code: 051001

    Ref: Invoice Number / Name

    Yes, we take the security of your payment information seriously. We use encryption and other security measures to protect your financial data. 
    Credit Card information is processed by trusted third-party services. PayFast and Payflex.
    Payment processing times can vary depending on the payment method. Credit card payments are typically processed instantly, while EFT payments may take a few business days.
    While we do not process credit applications ourselves, we offer the convenience of using third-party payment service Payflex at checkout. With Payflex, you can enjoy a ‘shop now, pay later’ option, allowing you to make your purchase and spread the cost over four equal payments within a six-week period with ZERO INTEREST.
    Simply select Payflex at checkout to take advantage of this convenient payment solution.
    We’re excited to show our appreciation to our valued customers with our exclusive Reward Program, the Green Wallet. With every purchase you make, whether online or in-store, you’ll earn 1% cashback on the total order amount. This cashback is deposited into a dedicated wallet that you can use for future online or in-store transactions.
    Our Reward Program is designed to provide you with tangible benefits every time you shop with us. It’s our way of saying thank you for choosing us as your preferred shopping destination. Start accumulating your cashback rewards today and enjoy the flexibility of using them whenever you like, whether it’s to treat yourself to something special online or during your next visit to our physical store.

    Shipping

    For orders within Gauteng: R100.
    For the rest of South Africa: R130.
    Self-Collection available at no extra charge.
    Plus, enjoy free nationwide shipping on orders over R700.
    Shipping costs will automatically be calculated during checkout.
     
    • Prices may differ with heavier and larger products.
    Orders typically arrive at your desired shipping address within 2 to 6 working days. Please keep in mind that delivery times may vary for remote locations.
    We send all orders with The Courier Guy. A waybill will be attached to your online order, which can be access in your account section or your email inbox.
    We will update you once your order has left our warehouse and is In Transit with the couriers.
    Yes. Once we have finished processing your order, a waybill and link will be attached to your online order, which can be access in your account section or your email inbox.
    We will update you once your order has left our warehouse and is In Transit with the couriers, as well as which courier service.

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